You're Losing People When You Speak

One of my ISA students, Dave, had spent 20 years making a living by talking to physicians. He was confident one-on-one. Put 5 or 6 people in a room, though, and he started watching everyone's reaction instead of finishing his thought. He'd lose the thread, stretch out his answer, and make it harder for people to follow what he was saying. If you've ever started talking before you knew your point, told a 10-minute story to answer a 10-second question, or watched someone's attention disappear...